Contact us
A real person reads every message. Whether you’ve hit an issue with one of the tools, want a feature, or have a question about how we handle your organization’s data, we’d like to hear from you.
What to reach out about
- Support — trouble with a specific tool or workflow.
- Feature requests and feedback — tell us what would make Plumely more useful for your team.
- Bug reports — the tool, organization, and steps to reproduce help us fix it fast.
- Billing — questions about tool activation, trials, or a subscription.
- Privacy and data requests — access, correction, or deletion of your personal account data.
- Security — if you've found a vulnerability, please report it here rather than publicly.
- Partnerships — we're happy to talk.
About your organization’s records
Compliance records — suppliers, CoAs, deviations, studies, and the rest — belong to your organization, not to any one member. If you need help recovering or exporting something, an organization admin can usually help fastest from inside the app; for anything we need to handle directly, email us. You can read the full details in our Privacy Policy and learn more about the product on our About page.