Privacy Policy

1. Your media never leaves your device

All editing — trimming, reframing, noise removal, loudness normalization, caption generation, and export — runs locally in your browser using on-device WebAssembly and WebCodecs. Your video and audio files are never uploaded to Plumely. There is no upload endpoint and no cloud processing for your media.

2. Where your projects are stored

Your projects, edit history, and imported media are saved on your own device using your browser's storage (the Origin Private File System and IndexedDB). This data stays in your browser. Clearing your browser storage, or using private/incognito mode, will remove it. We cannot access or recover this data for you.

3. Account information

You can use the editor without an account. If you create one, our authentication provider, Supabase, stores your email address and a securely hashed password (or your chosen sign-in method) so we can identify you across sessions. We use an essential session cookie to keep you signed in. Creating an account does not change where your video is processed — it still stays on your device.

4. Payments

If you subscribe to Plumely Premium (the ad-free option), payment is handled by our payment provider, Lemon Squeezy, acting as the Merchant of Record. Lemon Squeezy collects and processes your billing details and any tax information, and they — not Plumely — store your payment-card data. We receive only the information needed to activate your subscription (such as your email and subscription status). Their handling of your data is governed by Lemon Squeezy's own privacy policy.

5. Optional features that send data off your device

Some features are opt-in and only transmit data when you explicitly choose them:

• ✓High-accuracy captions (optional): if you select the high-accuracy transcription option instead of the default on-device captions, the audio for that clip is sent to a transcription service to generate text, which is returned to your device. The default caption feature runs entirely on-device and sends nothing.

6. Analytics

If product analytics are enabled, we use PostHog to measure anonymous, in-app actions — which features are used and how flows perform — so we can improve the editor. This is product analytics, not user tracking: it is cookieless and aggregate, it is not tied to your identity, it does not follow you across other websites, we build no advertising profiles, and we never sell data. Analytics are optional and can be disabled entirely.

7. Advertising

The editor is free and may be supported by advertising, which a paid Premium plan removes. If and when we display ads, we intend to use privacy-respecting, contextual formats that do not track you across the web, and we will update this policy with the specific provider and what it collects. We never sell your personal data to advertisers.

8. Cookies and local storage

We use only essential cookies — primarily the session cookie that keeps you signed in. We do not use advertising or cross-site tracking cookies. The browser storage that holds your projects (OPFS and IndexedDB) is local to your device and is not a tracking technology.

9. Third parties we rely on

We keep third parties to a minimum. The processors that may handle limited personal data are: Supabase (account authentication and storage), Lemon Squeezy (payments, as Merchant of Record), PostHog (optional analytics), and our hosting provider for serving the site. Each only receives what's necessary for its function.

10. Your rights

You control your on-device data directly — clearing your browser storage deletes your projects. For account data, you can request access to, correction of, or deletion of your personal information (and closure of your account) by emailing us. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA.

11. Children

Plumely is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them.

12. Changes to this policy

We may update this policy as the product evolves. Material changes will be reflected here with an updated date.

13. Contact

Questions about privacy, or a data request? Email colin@servicebuddy.io.